1.What is Salesforce?
Salesforce is a cloud-based Customer Relationship Management (CRM) platform that helps businesses manage customer data, automate workflows, and integrate with various applications to improve sales, service, and marketing operations.
2.What are the key benefits of Salesforce?
- Cloud-based (accessible from anywhere)
- Scalable and customizable
- Built-in automation and AI tools
- Strong security features
- Extensive AppExchange marketplace
3.What are objects in Salesforce?
Objects are database tables that store data. Salesforce has Standard Objects (e.g., Accounts, Contacts, Leads, Opportunities) and Custom Objects (created by users to meet specific business needs).
4.What are different types of relationships in Salesforce?
- Lookup Relationship (loosely linked, independent objects)
- Master-Detail Relationship (strong dependency; child record is deleted if the parent is deleted)
- Many-to-Many Relationship (enabled using a Junction Object)
5.What is a Profile in Salesforce?
A Profile defines what a user can see, do, and access within Salesforce. It includes permissions for objects, fields, and system functionalities.
6.What is a Role in Salesforce?
A Role controls data visibility in an organization, determining what records a user can view (based on a hierarchy).
7.What is the difference between a Profile and a Role?
- Profiles control permissions (what actions a user can perform).
- Roles control data visibility (what records a user can see).
8.What is a Workflow Rule?
Workflow rules automate actions (e.g., field updates, email alerts, task assignments) based on specified conditions.
9.What is a Process Builder? How is it different from Workflow Rules?
- Process Builder is a point-and-click automation tool that allows multiple actions, conditions, and related records.
- Workflow Rules can only trigger basic actions (field updates, tasks, emails).
10.What is Apex in Salesforce?
Apex is Salesforce’s programming language, similar to Java, used for developing business logic, triggers, and integrations.
11.What is a Trigger in Salesforce?
A Trigger is an Apex script that runs automatically before or after a record is inserted, updated, or deleted in Salesforce.
12.What are Governor Limits in Salesforce?
Governor Limits are Salesforce-enforced restrictions on resource usage (e.g., SOQL queries, CPU time, API calls) to maintain system performance.
13.What is a SOQL query?
SOQL (Salesforce Object Query Language) is used to fetch data from Salesforce objects, similar to SQL. Example:
SELECT Name, Email FROM Contact WHERE AccountId = '0012x000003G123AAK'14.What is a Lightning Component?
A Lightning Component is a reusable UI framework used to build dynamic, modern web applications in Salesforce.
15.What is the difference between Standard and Custom Objects?
- Standard Objects: Built-in objects like Account, Contact, Opportunity.
- Custom Objects: User-created objects tailored to specific business needs
16.What are the different Salesforce APIs?
- REST API (for web-based apps)
- SOAP API (for complex integrations)
- Bulk API (for large data operations)
- Streaming API (for real-time updates)
17.What is OAuth in Salesforce?
OAuth is an authentication protocol that allows secure API access without sharing passwords.
18.How does Salesforce handle security?
Salesforce security is managed using:
- Profiles & Permission Sets (control access to objects and fields)
- Roles & Sharing Rules (control record visibility)
- Org-Wide Defaults (OWD) (set baseline record access)
19.What is a Sharing Rule in Salesforce?
Sharing Rules grant additional access to records beyond OWD settings, allowing certain users to view/edit records they don’t own.
20.What is Salesforce Flow?
Flow is a powerful automation tool that enables users to create guided processes, automate workflows, and interact with Salesforce data visually.
